Is FedEx responsible for lost packages?

FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. … FedEx coverage extends to lost and damaged packages, but there may not be anything that they can do if the package was successfully delivered and then stolen.

Can I get a refund if FedEx loses my package?

Here are a few things you need to keep in mind if you’re going to file a claim for FedEx lost packages. If the contents of the package cost less than $100, you can complete the entire form online and request a refund without documentation.

How long does it take FedEx to investigate a lost package?

FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim. As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports.

What happens if FedEx steals your package?

According to FedEx’s shipper’s agreement, FedEx is only responsible for $100 of a lost or stolen claim, unless you purchase additional insurance at the time the package is shipped. Even if you purchase insurance, you still have to provide documentation proving the value of the item.

Do FedEx drivers steal packages?

IN FACT: FedEx drivers are responsible for damaged and lost while onhand, whereas UPS drivers are not. This explains why more UPS packages arrive damaged whereas FedEx packages don’t. Theft by drivers are highly unlikely – not because of ethical issues, but due to security of the job that pays decent salary.

Who’s responsible for lost packages?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

How often are FedEx packages lost?

From a percentage stand point that’s about 0.1%-0.2% of all packages out for delivery that day. To put some perspective on this, the center I work at puts on average about 16,000 packages out for delivery on average every day. Out of that number roughly 6–8 will be damaged.

Can I sue FedEx for losing a package?

The table below outlines the most common reasons why people choose to sue FedEx.
…
Can I Sue FedEx?
ReasonDetail
Lost PackagesFedEx lost or damaged a package, failed to reimburse you, or remediate, causing damages.

Does FedEx take pictures of delivery?

The carrier will take a photo of your package being delivered so you know exactly where the package was placed. Our researchers then contacted major mail carriers: UPS, FedEx, DHL and the U.S. Postal Service.